Srp M-Power Box Drop Off Locations (2024)

FAQs

Where do I return my SRP M-Power box? ›

How can I return my SRP M-Power box? The most convenient way to return your in-home display box is by U.S. mail. Simply place the display in its original shipping box and use the postage-paid label already attached to the bottom to send it back to SRP.

Keeping you safe during summer

We realize the Arizona heat can be extreme. SRP will not disconnect customers when the National Weather Service issues an Excessive Heat Warning. In addition, we do not disconnect power during holidays. SRP M-Power customers can find more information on heat moratoriums.

You can make a purchase with cash at any SRP retail payment location by using the information on your SRP cash payment card, available on the M-Power app or My Account. All purchases will immediately add credit to the meter. If your power is currently disconnected, it will be reconnected.

If you're having trouble paying your electric bill for any reason, please call (602) 236-8888 as soon as possible. Our customer service representatives are available 24/7, even on holidays, to discuss your circ*mstances and help find a solution. SRP offers programs to help reduce bills and cut energy usage at home.

You will not be charged a fee for termination but you shall remit to Mpower all past due charges.

Electricity meters located inside your home will be inside a mounted box that will likely be located in a utility room, laundry room, garage, basem*nt, or attic. If you live in a flat, then it is likely that all the meters for each flat will be located in one place (e.g. a shared utility room).

The rules allow electric utilities to choose between two disconnection options during periods of extreme weather: if the forecasted temperature is above 95°F or below 32°F, or they can choose to continue utilizing the June 1 through October 15 disconnection moratorium period.

Starting May 2024, we're adding a new way to protect our customers, employees and communities from wildfire, to be used only during extremely high-fire risk conditions. It's called Public Safety Power Shutoff (PSPS).

“All things considered, we recommend setting your air conditioning between 85 and 90 degrees,” Noll said. “That way you're not cooling a house that's empty while you guys are away.”

MPOWER offers loans ranging from US$2,001 to US$100,000 with fixed and competitive interest rates. Student loans come with a fixed interest rate starting at 12.99% (13.98% APR). If you qualify for auto pay, you'll receive a 0.25% discount.

How much is a SRP deposit? ›

We require a deposit because we bill for services after they have been provided. Our standard residential deposit is $290. In many cases, deposits can be waived when you request service. SRP uses Experian to validate your Social Security number.

How does repayment work? Once you're approved for an MPOWER refinance loan and have signed your loan documents, MPOWER disburses your new loan's funds to your previous lender to pay off the loan. You then begin making full principal and interest payments to MPOWER.

Call SRP as soon as possible. Our team can help set up a payment plan or an extension or connect you with programs and community resources. Call (602) 236-8888(602) 236-8888 to get started. Our customer care team is available 24/7, even on holidays.

Is Budget Billing right for me? If you're on a fixed income or simply don't want to worry about rising summer energy bills, then this program is for you. To enroll, you should have at least 12 months of billing history with SRP and a zero-dollar account balance.

Once you've had a smart meter installed, you can't switch back to a traditional meter. This includes moving into a property that already has one. Old traditional meters aren't being manufactured or refurbished anymore and there's not many of them lying around. So once you've got a smart meter, there's no going back.

SRP M-Power deposits are held on your account until you close your account. If, after your account settles, you have a credit balance, we will mail a refund check to the mailing address you provided to us when you turned off your service.

If you need to disconnect your permanent electric service, just log in to your SRP My Account™, fill out the Service Cancellation Form, and we'll take care of the rest.

Once you have purchased a token for a meter, it cannot be reversed or refunded.